How Call Centers Can Use Ringless Voicemail

How can call centers use ringless voicemail to boost their key metrics, ensure business continuity and gain more customers?

Ringless voicemail is one of the most powerful and valuable tools currently available to help business and a variety of other organizations. Call centers seem positioned to be one of the main beneficiaries of this ringless voicemail (RV).

This guide covers many of its applications and benefits for a range of call center types.

What Ringless Voicemail Is

If you haven’t experienced it yet, ringless voicemail is a technology, with applications which drop voicemails into phone inboxes, all without the phone ringing.

These audio messages commonly also come through on a mobile phone with transcribed text, which can include active internet links.

As a technology, RV is in a different classification to telecom services and voice calls. Thus making it exempt from many of those regulations and rules. Including those which impact call center dialers, text messages and even email.

While some small minded call center operators may see ringless voicemail tech as the biggest threat to their existence yet, savvy operators recognize that integrating RV may actually be the one tool that can save them.

RV is not at odds with your business. It could save your company or department, give it new relevance, and add a ton of value, where losses have been cutting in for years.

The Advantages Of Ringless Voicemail For Solar

Ringless voicemail technology can provide call centers with a wide range of operational and campaign advantages. It can be used to boost results internally, as well as to wow clients with the net results they really want.

Some of these benefits include the following.

It’s What’s Needed Today

Ringless voicemail can be operated from anywhere, and can reach prospects and clients anywhere on their phones.

In our post COVID-19 world this is absolutely essential. Not only for the continuity of being able to run your call center and keep it alive, but to reach your clients and their customers and keep delivering the work they want.

Cost

From both an investment standpoint and ongoing deployment, there doesn’t seem to be any other alternatives that can come close to touching the advantages of ringless. There is no expensive hardware to buy, wire and store. No large upfront purchase. Ongoing usage can run a few cents or less per message, dramatically beating out the status quo for profitability in providing your services.

Contact & Conversion Rates

Given all the regulations around the phone call centers probably feel they have been singled out and targeted for extinction. Even when they have been needed most in crisis moments, they may have faced cut backs in spite of working harder, adding more value and dealing with tough calls than ever.

Amongst all of this call centers are dealing with historically low ability to connect over the phone, and to achieve the desired outcomes even when they do get connects. Even dialers don’t seem to be that effective at combating this anymore.

Ringless voicemail offer superior connection and conversion rates. Imagine going from your current dismal percentages to almost every contact attempt being delivered, and generating as much inbound interested calls as you used to do in just outbound attempts. What would that mean for your business?

Types Of Call Centers Which Should Leverage RV

Is this for you?

It’s hard to imagine a call center situation which wouldn’t benefit from RV.

It works equally well for small to giant call center departments and companies. There are various interfaces to ensure a good fit for whatever level you are at and to match your internal processes and organization.

Internal call centers which are a part of a larger brand can use this technology just as well as solo distributed workforce members, and independent domestic and offshore call center companies which have many diverse clients.

How To Generate More Call Center Leads With Ringless Voicemail

Whether it is generating more clients for your call center or generating more hot leads on the phone for those customers or your own internal business, ringless voicemail really rocks.

It offers the ability to broadcast effective and interactive messages to thousands of contacts on your list virtually instantaneously. No more getting calls rejected, ignored or dealing with unqualified or uninterested contacts. Instead, you’ll be filling your agents’ time talking to the most valuable people, who are coming inbound.

Adding Value & Profit With Upselling

Upselling and adding value with various information is important to retention, revenues and net profitability. Done live to every customer or even through websites or automated IVR phone systems, it can be a big drag and turn off. It can cost you customers. Through ringless this can be provided in a valuable, appreciated and timely, unobtrusive way for superior outcomes. Drop messages throughout the closing and lead nurturing process, and after the close too.

Repeat Business & Recapturing Past Customers

There is so much noise out there through every other channel that customers just don’t have the mental bandwidth, can see your messages or forget you. Ringless solves this by staying top of mind in a very clear way, without interrupting their lives. One of the first great moves you can make with ringless voicemail may be to reach out to all of your past clients and touch base. You might be surprised at the results.

Generating & Simplifying Referrals

Ringless makes it easy to not only connect and ask for referrals, but makes it virtually effortless for them to refer you too. Send messages letting them know about the value they can help their network with, and with messages and actionable contact information that can easily be shared from their phones with a click or two.

Enhancing Account & Call Center Agent Performance

Ringless voicemail can completely transform your call center and its performance. Tracking tools make it easy to measure results and iterate on that. More inbound warm calls prevent burnout and make agents’ jobs far more enjoyable, empowering them to do their best work. Productivity can go through the roof. You can bet your customers will be just as happy too.